General Questions:
What is JAV?
JAV stands for Japanese Adult Video and is a popular genre of adult entertainment.
Do your movies use mosaics?
Yes. Japanese law requires genitals to be covered with mosaics. We offer the very best videos directly from Japan.
What format are your movies in?
All of our movies are in .wmv format. They can be streamed online directly from our servers or downloaded to your computer.
What are the system requirements for this site?
In order to use this site, you will need the following:
A current Microsoft operating system such as Windows 2000, 2003, XP, Vista, or Windows 7. Please note that if you are using Windows XP or earlier operating system, when you stream videos, you cannot skip ahead or move back using the slider bar. You will have to download the movies for this to work.
You will need the latest version of Windows Media Player (Version 11 at the time of this writing).
A current web browser. We recommend Internet Explorer 7 or newer.
We also highly recommend a broadband internet connection for best results.
Can I use a download manager?
Sure, however, we are unable to provide technical support if you are having problems getting it to work. You should contact the manufacturer of the software. We recommend DAP which is free.
What are your daily or monthly download limits?
Unlike most other JAV sites, we offer virtually unlimited downloads for customers that act within our acceptable use policy. We do not wish our content to be wholly downloaded or mirrored and look for download patterns that suggest this type of activity. Specifically, your account is to be used on 1 computer and your account will be suspended if we see use coming from multiple IP addresses. Excessive use may cause your account to be suspended or terminated if problems continue.
Billing Issues:
My credit card was rejected. What gives?
DownloadJav.com does not process your credit cards and we have no control over this. CCBill processes credit cards on our behalf and you should contact them or your credit card company for further assistance. Common reasons for credit card rejection are:
The contact information you entered does not match that associated with the credit card.
The card is expired.
The card has been reported stolen.
The card is full.
These are not the only reasons this can occur. Please contact CCBill or your credit card company or try a different payment method.
I would like to pay by online check. How do I do this?
We have a separate signup form for this type of payment located here.
How will the charge appear on my credit card statement?
The charges will appear from "CCBILL.COM".
Will my credit card be recharged every month?
Yes, the charges are recurring. You can cancel your subscription at anytime before your rebill date and your account will be canceled as soon as your current billing period ends. See below for instructions for canceling your account.
How do I cancel my subscription?
To cancel your subscription through CCBill, please click here. You will need 2 of the following 3 pieces of information.
The email address you used when you signed up for the account.
The credit card number you used to purchase your description.
Your subscription ID. This number can be found on the original email that you received from CCBill after signing up.
If you do not have this information, please use the CCBill support contact form for further assistance.
Technical Issues:
Why can't I log in?
There are a couple of possible reasons this could be happening. First, you may have entered an incorrect username and/or password. Keep in mind that these are case sensitive. If you have just joined the site, it can take up to 10 minutes for your account to be created. The other possible reason is that your account was suspended for excessive downloads.
What is Windows Media Player?
Windows Media Player is a multi format media viewing system. It also supports a high quality format of the JAVMovie movie. CLICK HERE to get the latest version of Windows Media Player.
How do I download movies?
If you are using Windows Vista, you should be able to download the movie simply by clicking on the "Download Movie" link.
In a Windows XP or earlier environment, simply follow these steps:
Login and find the movie you wish to download.
Right click on the "Download Movie" link and select "Save Target As".
Select the location on your hard drive that you wish the file to be saved to and click the "save" button.
When I stream a movie, it takes a long time to buffer and I cannot skip ahead or go back.
This occurs if you are using Windows XP or earlier operatings system and we have been unable to find a solution to this problem. This problem only affects streaming and you can still download the movies to achieve full functionality. If you are having this problem and are not using Windows XP or earlier OS, we would like to hear from you. Please let us know which version of Windows, your browser, and version of Windows Media Player you are using.
When I try to play a movie, I get a blank screen in Windows Media Player and the movie won't play.
This is an intermittent problem caused by a known bug in our server software. Reload/Refresh the page, click on the "Play Movie" link again, and it should work. If not, please contact us.
I see the following error on the site - "Error Executing Database Query".
Like the item above, this is an intermittent problem caused by a known bug in our server software. Reload/Refresh the page and the error should disappear. If not, please contact us.
The download speed is slow.
While this could be caused by a problem on our end, it is most likely specific to you and your internet connection. A broadband connection is recommended for using this site. You can check your download speed at SpeedTest.net. Select a server in Texas, United States for the most appropriate readings.
When I try to stream a movie, I just get strange looking text symbols.
This is most likely because you are using Opera, Firefox, or other browser. We only support the use of Internet Explorer, although the site has been tested with Firefox 3.0.8. If you do not wish to use IE, you should be able to download the movie and watch it fine.
Every movie I try to download and fail it says it is possibly due to a network error. I've got broadband. What's the problem?
This can be caused by a number of problems. If every video you try to watch on our site returns this error, it is a temporary problem caused by our streaming server breaking down from excess usage. During regular business hours this should only take a few minutes to fix once we are aware of the problem, so check back soon and everything should work. On the other hand, if you only receive this error for one particular video, then it is possible that the video file has been corrupted and we would appreciate your feedback so we can fix it.
Every time I go to play the video, I get a GPF error.
This kind of error usually pops up due to a software conflict or improper install of system level software...try the latest update for Windows and Internet Explorer.
I'm getting the error, Windows Media Player Error- unable to download appropriate decompressor (ERROR=R80040200).
You might have an older version of the Windows Media Player.
Go to your Start Menu, go to Program ->Accessories -> Entertainment -> Windows Media Player.
On menu bar at top of the player select Help/Check for Player Upgrade, or click here to download the latest version.
I'm getting an application error with my Window Media Player that says: 0X3553BDC1? REFERENCED MEMORY AT 0X00000000? THE MEMORY COULD NOT BE READ.
The problem probably has to do with your video drivers. Try changing the number of screen colors from 16777216 to 65536.
When I try to watch a video it is choppy or the frame rate is much slower than the audio rate.
If you have tried increasing your buffer size and made sure you have the proper bandwidth selected, then most likely this is caused by you having either outdated hardware (a Pentium or lower), an outdated operating system (Win 3.1), an outdated browser (Netscape 3, ie3), or not enough memory, video ram, etc. The Windows media codecs are optimized for Pentium III, and run fine on Pentium II, but on a Pentium or lower they choke completely. Also you need a decent amount of system resources, RAM, VRAM etc to get good results.
My internet security settings do not allow the new decompressor to be installed.
This is caused by Windows Media player trying to automatically install a newer version of the codec needed to play the video. Before you click to watch the video, set your browser's security in the preferences (or internet options) to low. Then click to watch the video and you should not get this error. After you have watched the video, you can set your browser security back to medium or high and watch all the videos you want since Windows Media player will have properly installed the newer version of the codec.
In Windows Media Player, I clicked on a video and it asked if I wanted to download and install a new codec. What should I do? Or I installed a new codec and now I'm having problems watching or hearing the videos.
If you try to view a video, and your computer asks you if you want to install a new codec, first check your security settings before selecting yes: In Internet Explorer, in either the "View" or the "Tools" menu, find the "Internet Options" dialog box and open it. Click on the "Security" tab in this window. Make sure that your security setting for the Internet Zone is set to "Low" before installing the new codecs. If you select yes to add a new codec, you MUST restart your system for the new codec to function properly. If you installed a new codec, but did not follow these instructions, you may now be having problems. If you are having problems after installing a new codec, please go to: http://www.microsoft.com/windows/windowsmedia/en/default.asp. Simply download the software and install it. Once installation is complete, restart your system. You should then be able to see and hear the videos properly.
